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GovDelivery, Inc.

Q. I am signed up to receive email updates but I am not receiving them. Why?

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A. The most likely reason that you are not receiving messages from organizations you have subscribed to is that emails are being delivered to your Junk or Spam email folder. Try finding the emails you are missing in one of these folders and then mark that email as Not Spam.

You can also add the sending address to your contacts or Safe Sender list within your email provider. Another common reason you may not be receiving your updates, is that spam software residing on your email server is filtering them out.

We recommend speaking to your email administrator and asking that they add the sending address of that organization to your email server’s White List.

Organizations that send messages through GovDelivery also use the domains service.govdelivery.com and public.govdelivery.com for their "from" addresses. Your email administrator can also White List these domains to ensure that the updates get through to you in the future.

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