A. If you aren’t receiving the messages you believe you should be, please check your Spam/Bulk/Junk email folder in case they are being delivered there instead of your inbox. Once you’ve found the message, select it and mark it Not Spam.
This should allow future messages to get through. You can also manually add addresses to your Safe Senders list in the following ways:
- In Microsoft Outlook, select the message from the organization and click on the Actions menu. Then click on Junk Email and select Add Sender to Safe Senders List.
- In both Gmail and Yahoo, check to see if the message has been sent to the Spam Folder, if so select the message and click the Not Spam button.
If you need additional details on how to add email addresses to your Safe Sender list, please contact your email service provider or check with your IT department for further assistance.